Welcome to ALMA FAQ section. If you have any questions not listed here, please feel free to use the Live WhatsApp Chat (on the right of your screen) or email to us . We will be glad to assist you with your question(s).
Frequently asked questions
Will there be a tracking number if I opt for doorstep delivery?
Yes, a tracking link will be provided once picked up by courier.
Do you ship internationally?
Due to the current COVID-19 situation, we are not able to commit any request for international shipping. Also with border control measures, shipping to some countries may not be available. Do contact us to see if we can ship to your country.
Noticed that the product I'm interested in was shown "Out of Stock". What does this mean?
We try to keep as many stocks as possible. If an item happens to be "Out of Stock", this usually means we are in the process of restocking.
Do you guys do an inspection on the items before shipping out?
As far as we know, we are the only one that do unboxing for a physical check and some basic tests before dispatch.
Noticed that your listed prices are lower than others?
We deal mostly directly with manufacturers, doing away with the middle man so as to maintain our reasonable prices.
How are the ordered items packed?
All ordered item(s) is/are packed with care and protected by bubble wrap (if needed) to prevent any damage during delivery.
What does the warranty cover?
The warrany cover defective parts due to manufacturer defects under normal usage. Wear and tear parts like the gaskets, grinder burrs, pouch, etc are not covered under the warranty. The warranty also does not cover malfunctions caused by misuse, improper maintenance, operating not in accordance with the user guide, modifications or usage of products not within the intended purposes.